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How are orders shipped?
All orders are shipped via USPS, UPS or FedEx. Standard shipping is FREE for all orders will arrive 2-4 business days after your order ships. Expedited and overnight shipping is also available during checkout. A tracking number will be emailed to you as soon as your order ships.
Is faster delivery available?
Yes! Two day delivery and overnight delivery is available for most items. Please select your preferred delivery speed during checkout and a customized shipping quote will be provided.
How long will it take for my order to ship?
We ship Monday through Friday, excluding federal holidays. Most orders ship within 1 business day.
Do you ship internationally?
Yes! We ship worldwide and a customized shipping quote will be provided during checkout based on the shipping address and items on the order. Please note that duties/taxes/VAT are not included in the order total and may be collected by the shipping carrier in the destination country.
Do you offer gift wrapping or gift boxes? Can I include a gift message?
All items ship in individual gift boxes. We do not offer a gift "wrapping" service at this time. You can add a "gift message" to your order on the cart page after adding your item to your shopping cart. This message will be printed on the packing slip with the shipment (prices are never included on our packing slips).
Return Policy / Free Returns
What is your return policy?
We hope that you love your purchase, but if you are not completely satisfied for any reason, we will gladly accept returns for all products within 90 days of delivery. Simply use our contact form to let us know what you would like to return or exchange and we'll help you take care of the rest.
How do Free Returns work?
If you aren't happy with your purchase for any reason, simply fill out the return request form and we'll provide you with a free return shipping label (UPS or USPS) to return the item to us for a full refund or even exchange.
What if my item arrives damaged or defective?
Please contact us and report the nature of the damage. We'll be happy to arrange for a prompt replacement. In most cases, we'll have you send the damaged item back to us with a free return shipping label and we'll send you a replacement item at no charge. In some instances, such as cracked glass in a picture frame, we may be able to send you a replacement part/piece to avoid having to ship the item back. This choice is always up to the customer and we're happy to do whatever it takes to make things right.
Are all items in stock?
Each product page will display that product's current inventory status. Most items are "in stock" at our warehouse in the United States, but some products are hand made and are created just for you after you place your order. These products will indicate this on the product page. Please allow additional time for delivery. We will notify you promptly after placing your order if there are any anticipated delays.
Where do you acquire your items?
All of our products are hand selected from the finest producers in the United States and Europe. We are an authorized retailer of all of the products we carry and only purchase directly from the manufacturer to ensure authenticity.
Do you purchase antique, vintage, used, or items from individuals?
NO. All of our products are NEW and are purchased directly from the manufacturers in the United States and Europe. We do not purchase any items that are antique, vintage, used, or any items resold by individuals.
I can't find my favorite item or brand on LifelongCollectibles.com. What do I do?
Let us know! We're always evaluating and expanding our product line and feedback is super helpful in doing so. Drop us a line at firstname.lastname@example.org.
Can I make a change to my order after it has been placed?
It depends. If you've already received a notification that your order has shipped, we can no longer make changes to your order. If your order hasn't shipped yet, changes are no problem! Either way, simply contact us and we'll do our best to accommodate any request.
I've received my order and something is missing or incorrect. What do I do?
Simply use our contact form to get in touch with us as soon as possible. We'll respond quickly to make arrangements for a replacement to be sent.
I would like to order a custom gift or enamel box. Can you accommodate my request?
Absolutely! Please contact us for a customized quote. Please note that special orders are subject to certain terms and conditions.
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